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Brands are ignoring advice offered by consumers on Twitter and Facebook, according to a survey commissioned by Brandwatc ...
Holmes Report 28 Jul 2012
British businesses getting to grips with social media are only dealing with the “tip of the iceberg,” according to a stu ...
Holmes Report 26 May 2012
Citi's Frank Eliason explains why companies get customer service wrong, and why monitoring companies are “all hype.”
Holmes Report 25 Mar 2012
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