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Comcast’s reputation issues are well-worn territory, but the telecoms giant now has an opportunity to usher a new era under the newly-appointed CCO Jennifer Khoury. She takes the reins from D’Arcy Rudnay who held the position for 16 years and made progress in improving Comcast’s reputation by investing in tools, training and technology, including a system for real-time customer feedback and simplified experiences. It remains to be seen the direction that Khoury will go.
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