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No company in America has a tradition of public relations excellence to match pharmaceutical giant Johnson & Johnson, which to this day is revered for its textbook crisis response to the Tylenol tragedy and a values-based credo that has always elevated stakeholder relations to a key function at the company.
What are the comms industry's biggest challenges and opportunities in the year ahead?
Continue to show the value of communications in a post Covid-19 world, when it comes to changing the way we work and how to best navigate.
What have you most admired about this industry in 2020?
The central role that communications have played in showing the role of companies acting in the best interests of their stakeholders during the pandemic.
What has most disappointed you about this industry in 2020?
Little progress on great gender and racial diversity.
How have you switched off from work and maintained wellness in lockdown?
Lots more exercise. Frequent breaks. Zoom calls of no more than 30 minutes at a time.
Which book/movie/TV show/podcast/playlist/other cultural source has helped you get through this year or provided inspiration?
A Netflix show called Never have I Ever, narrated by John McEnroe, about a young Indian teenager. Very clever and a good respite away from the challenge of the moment.
If I wasn't working in marketing/communications, I would be...
Sum up 2020 in one word.
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