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Comcast’s reputation issues are well-worn territory, but will the telecoms giant usher in a new era with its new CCO Jennifer Khoury? In 2020, Khoury took the reins from D’Arcy Rudnay, who held the position for 16 years and made progress in improving Comcast’s reputation by investing in tools, training and technology, including a system for real-time customer feedback and simplified experiences. In addition to continuing Rudnay’s work, Khoury’s docket includes issues like Comcast’s antitrust trial with Viamedia and growing its streaming business.
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