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Kentucky-based Yum! Brands is one of the world’s largest fast food companies, operating brands including Taco Bell, KFC, Pizza Hut and The Habit Burger Grill. As global CCO since 2016, Jerilan Greene has led communications at a time of exceptional international growth, and resulting change in corporate structure and vision. She also served as the lead communications architect for the spinoff of Yum’s China business into an independent company in 2016 and the multi-year strategy for global growth to transform Yum into a capital-light, pure-play franchisor.
Can you share a moment in your career when you saw PR's direct impact on business performance?
It’s been made clear for so many companies this past year that strategic, multi-stakeholder communications is a management discipline that separates leading companies from the pack. As an example, in 2020 we saw marketing, public affairs and communications playing a central role engaging the customer and other stakeholders, while working cross-functionally with operations, finance, legal and HR to navigate a historic pandemic, pivoting our brands in 150+ markets to digital, delivery and contactless service and sharpening our social impact and environmental strategies and roadmap for execution.
What have you most admired about this industry over the past year?
The clarity and focus to help businesses communicate progress, build on and deliver on social impact and climate action commitments made in 2020.
How have you switched off from work and maintained wellness in lockdown?
Walks about my neighborhood, Yew Dell Botanical Gardens and virtual fun through my Peleton (cycling) and Hydrow (rowing).
If I wasn't working in marketing/communications, I would be...
A doctor (fixing and analyzing problems), a moviemaker (telling epic stories), a chef (improvising with joy) or a professor (teaching and helping others).
Sum up 2021 in one word.
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